Questions or Concerns
If you have any questions about your products, please reach out to me at firstname.lastname@example.org - we are happy to work with you!
Returns / Exchanges
Due to the nature of our products, returns and exchanges are not accepted. If there is any issue with the product due to a mistake on our part, we will gladly replace your product with a similar product. We package our products very carefully, using sturdy packaging over pretty packaging, to ensure your products arrive safely. Therefore, we are not responsible for damage or delays during shipping.
Nature of Handcrafted Soap
Please note that our handcrafted artisan soaps use natural ingredients and coloring, and as a result, colors may migrate or vary over time, and this is normal and does not impact the quality of the soap. If you purchased soap with botanicals, the dried flowers are for decoration and may turn brown when used - we recommend removing the botanicals before using the soap. Store unused soap in a cool, dry place and avoid leaving in the sun or a pool of water. Use a soap dish or soap saver bag to prolong use.